Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of iphonecasesstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***k –
The cover is rubber, like a good material, but can a little children’s, all buttons are highlighted White, the screen is strange to close the camera, there is a suspicion that the cameras that
A***y –
Excellent quality and fast delivery is good but hand grip is not practical
N***m –
Everything is accurate and fast! The goods is good! Ordered more, flew faster than the first time;)
K***o –
The cover came a little less than a month. Everything came up, I like it, but the lid itself opens, and so everything is fine, thank you very much
Customer –
It comes on time and exactly like the store describe
A***m –
The item is in accordance with the description and I am satisfied with the product remember to buy this item
A***a –
The cover looks nice on the phone, corresponds to the description. Of the shortcomings, the lock button of the screen itself is clamped, a little uncomfortable, but you can get used to it.
M***r –
Hood arrived super fast, beautiful… am wanting to buy all colors
E***a –
Perfect. It’s lovely and fits well.
A***k –
As in the description. Glass also protects at the expense of sides
Customer –
The case fits well and matches the picture. I’m not sure if the white material is going to last but for now it does the job. The ring was making noise but I put oil in it and it stoped.
T***a –
Cool cover. The square, closing the camera, itself is very easy to close and opens. There is a possibility that in unnecessary time can open, and the camera will suffer. And in general, a strong cover, bright!
T***a –
Everything is OK, only the curtain is walking, does not hold on the camera
Customer –
I love the feel of this case more than the Official MagSafe Case Apple offers and I put on some stickers on it and it looks great I recommend this product
Z***c –
Very pretty, I love it very much! Small defect the cache for the camera slides constantly, so I think we must pray that if we drop the phone it is well folded ..
N***d –
It’s good cover for the price. But the ring holder in the back you can’t spit. The quality is good
N***k –
Beautiful cover, but no protection. The cover itself is slippery. Because of this, the phone fell out of its pocket. And the lid that must protect the camera is gone. I really put it back in.
Customer –
It’s silicone but fits well and feels safe, came fast
R***s –
Hook finger is fragile and the cover also, believe it will not last long.
E***a –
Pad for camera looks very shaky when phone in case constantly falls. In general, all rules